Welcome to an overview of Online Merchant Services. This quick tour will show you how to save time and streamline the day-to-day management of your merchant account.
OMS is suite of online tools designed to help you manage your American Express Merchant Account. By enrolling in Payments, Disputes or Account Management, you can do more in less time.
Quick tip: You can enrol in one or all of these account tools at no charge, and update your enrolment options at any time.
Enrol in Payments to track your American Express activity and stay on top of your cash flow…
Enrol in Disputes to respond to disputes more quickly and reduce the risk of chargeback fees.
And enrol in Account Management to update your Merchant Account information online at your convenience.
Plus, you can contact American Express by e-mail at any time through the Secure Message Centre.
Next, we'll see how you can track payments and cash flow online with the Payments tool.
With the Payments tool, you can see up-to-date American Express transaction data for all of your business locations.
See a summary of your most recent account activity, including your submissions and settlements. This is updated daily, so you can see pending payments, and track your activity in between statements.
Quick Tip: See pending transactions before they post to your merchant account, to help you anticipate your cash flow.
You can view your Merchant Account activity at a summary level, or with one click you can drill down for more details.
In addition, you can enrol in monthly electronic statements. Keeping records on your Merchant Account is simple, because you can access and download e-statements for the last 13 months.
You've just seen a quick overview of the Payments tool. Next: You'll learn about managing and responding to disputes online.
The Disputes tool displays all your disputes in one location, so you can track the progress of your cases and respond to them more quickly.
See a summary of new and urgent inquiries, including how many days you have left to respond to each case. Responding on time can help you reduce the risk of chargeback fees.
Clicking on any case number shows more in-depth information, including a full case history.
To address a dispute, choose your response and fill in information related to the case.
You can easily attach related documents, such as a scanned receipt, to support your case.
Quick Tip: Attaching documents to your disputes electronically saves you time, because it eliminates the need to send them by fax or postal mail.
This was a brief introduction to the Disputes tool. Next: Updating your Merchant Account information with the Account Management tool.
With the Account Management tool, you can update your Merchant Account information – including your phone number and contact information – whenever it's convenient for you.
Simply click "EDIT" in any box that you need to update.
Then enter in your new information and click on the "Save" link.
Quick Tip: You can customise your account settings so each user only has access to the information needed to perform their tasks.
Now you know some of the features of the Account Management tool. Next: How to contact American Express by e-mail with servicing-related requests.
Secure Message Centre
With the Secure Message Centre, you can contact American Express by e-mail at any time for questions about your Merchant Account, so you can reach us even when the call centre is closed.
View all of your messages, or filter them by location to easily find what you're looking for.
Composing a message is easy. Your merchant number is pre-populated, and dropdown menus help you quickly choose the topic of your request.
Quick Tip: You can use Secure Message Centre to ask questions about payments and statements, or to request maintenance on your merchant account.
You'll get an immediate confirmation when you submit your request, and we'll typically respond within two business days.
This has been a quick tour of Online Merchant Services.
The OMS tool is offered to merchants at no charge. To enroll in any or all of these helpful tools, you'll need your American Express merchant number, payee merchant number, bank sort code and bank account number ready.
Registration only takes about five minutes, so get started now to enjoy the convenience and flexibility of managing your Merchant Account online. Click "Enrol Today".