Welcome to an overview of Online Merchant Services. This quick tour will show you how to save time and streamline the day-to-day management of your Merchant Account.
OMS is a secure online suite of tools designed to help you manage your American Express Merchant Account.
By enrolling in Payments, Disputes or Account Management, you can do more in less time.
Quick Tip: You can enroll in one or all of these account tools at no charge, and update your enrollment options at any time.
Enroll in Payments to track your American Express activity and stay on top of your cash flow…
Enroll in Disputes to respond to disputes more quickly and reduce the risk of no-reply chargebacks...
And enroll in Account Management to update your Merchant Account information and preferences online at your convenience.
Next, we'll see how you can track payments and cash flow online with the Payments tool.
With the Payments tool, you can see up-to date American Express transaction data for all of your business locations.
See a summary of your most recent account activity, including your submissions and settlements. This is updated daily, so you can see pending payments, and track your activity in between statements.
Quick Tip: See pending transactions before they post to your Merchant Account, to help you anticipate your cash flow.
You can view your Merchant Account activity at a summary level, ... or with one click you can drill down for more details.
And when you enroll in Payments, you'll automatically get monthly electronic statements. Keeping records on your Merchant Account is simple, because you can access and download e-statements for the last 12 months.
The Disputes tool displays all your disputes in one location, so you can track the progress of your cases and respond to them more quickly. See a summary of new and urgent inquiries, including how many days you have left to respond to each case.
Responding on time can help you reduce the risk of no-reply chargebacks. Clicking on any case number shows more in-depth information, including a full case history.
To address a dispute, choose your response and fill in information related to the case.
Quick Tip: Automatic disputes notification emails inform you of new inquiries, case updates, and alert you about urgent disputes.
This was a brief introduction to the Disputes tool. Next: Updating your Merchant Account information with the Account Management tool.
With the Account Management tool, you can update your Merchant Account information – including your address, phone and contact information – whenever it's convenient for you.
Simply click "EDIT" in any box that you need to update. Then enter in your new information and click on the "Save Update" link.
Quick Tip: You can customize your account settings so each user only has access to the information needed to perform their tasks.
It's easy to manage multiple locations from one account. You can also use the Account Management tool to set up new locations to accept the American Express Card.
Now you know some of the features of the Account Management tool.
This has been a quick tour of Online Merchant Services.
OMS is offered to merchants at no charge. To enroll in any or all of these helpful tools, you'll need your American Express merchant number, transit number and bank account number ready.
Registration only takes about five minutes, so get started now to enjoy the convenience and flexibility of managing your Merchant Account online. Click "Enroll Today."